Frequently Asked Questions

Below you will find answers to the most common questions about products, orders, payments, shipping, and warranties at PH.TA. EHOUSE LTD
Company Registration Number: HE 467738

1. What does PH.TA. EHOUSE LTD do?

PH.TA. EHOUSE LTD specializes in sourcing, importing, and supplying furniture and home products from selected partner factories, including standard and custom-made solutions.

2. Are the prices on the website final?

Prices shown on the website or in catalogs are indicative only.
Final pricing is provided through an official written quotation, based on specifications, quantities, shipping terms, and current production conditions.

3. How do I place an order?

To place an order:

1. Select the product or catalog.

2. Send us the model code, reference, or screenshot.

3. Receive a written quotation.

4. Confirm the order and complete the required payment.

Orders are confirmed only after written confirmation and payment receipt.

4. Do you offer custom or made-to-order products?

Yes. We offer special and made-to-order products based on customer requirements, factory specifications, and approved designs.

Custom products are manufactured specifically for each customer.

5. What are the payment terms for special orders?

For special or custom orders:

• 50% advance payment is required to place the order and start production.

• The remaining 50% must be paid before the goods are loaded into the container.

Production and shipping will not proceed without the corresponding payments.

6. Can I cancel or return a custom order?

No.
Custom or made-to-order products cannot be cancelled, returned, or refunded, except in cases of confirmed manufacturing defects or non-conformity with the agreed specifications.

7. What about standard (non-custom) products?

Returns for standard products may be accepted only upon prior written approval, subject to inspection and the conditions stated in the Returns & Shipping Policy.

8. How long does delivery take?

Delivery times are indicative and depend on:

• Factory production schedules

• Shipping routes and availability

• Port and customs procedures

Exact delivery estimates are provided in the quotation but may vary due to factors beyond our control.

9. Do you ship large and/or heavy items?

Yes.
For large or heavy items, customers must ensure suitable access and unloading conditions. Any additional costs due to access limitations may apply.

10. What should I do if my order arrives damaged?

If your order arrives damaged:

• Notify us immediately, preferably within 24–48 hours

• Provide clear photos of the product and packaging

• Keep the original packaging until the claim is reviewed

Timely reporting is essential for transport damage claims.

11. Do your products come with a warranty?

Yes.
Products are covered by a limited warranty against manufacturing defects, according to the Warranty & Quality Policy and factory terms.

Warranty coverage does not include normal wear and tear, misuse, or improper installation.

12. Are there differences between the catalog images and the final product?

Yes, minor variations may occur due to:

• Natural materials (wood, fabric, stone, leather)

• Manufacturing processes

• Lighting and screen representation

These variations are considered normal and are not defects.

13. Are the PDF catalogs always up to date?

PDF catalogs are provided by partner factories and are for reference purposes only.
Final specifications, availability, and pricing are confirmed in writing before order placement.

14. How can I contact you?

You can contact PH.TA. EHOUSE LTD via:

• Email: info@ehouse.com.cy

• Form: Through our contact form in this website

We will be happy to assist you with any enquiry.

15. Where are you based?

PH.TA. EHOUSE LTD operates in Cyprus and serves clients within Cyprus and the European Union.